Reference

Open prizepicks terms for your account

These terms set the rules for your account, the titles you open in the lobby, and the way we handle changes, queries, and closures.

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HELP PATHS

Switch to support when terms need checking

If you want help with the terms, we keep contact paths simple. Use chat for a quick answer, email for a written trail, or the account form if you need to change…

Chat Use chat for quick questions on access, wording changes, or a check that is blocking your account. We keep the thread tied to your profile, so you can see the last point discussed and the next step.
Email Email works well when you want a written trail for correction requests, closure requests, or a copy of the current terms. Send the details that matter only, and we will reply through the registered address.
Form Use the account form if your name, contact number, or payment source has changed and you need the record updated. We ask for proof when needed and keep the request linked to the same account.
DATA AND ACCESS

Browse how we handle your data

We treat the terms as a live policy, not a static page. Cookies help us remember your session and keep the account secure, while access logs help us spot unusual sign-ins and…

Cookies

Cookies store your session state and help the page remember basic preferences between visits. We use them to support security checks, route you back to the right account area, and reduce repeated logins when you return.

Account Security

We expect you to keep your password private and tell us if you see activity you did not create. When needed, we may ask you to verify a recent action before we restore access.

Record Keeping

We retain account records for the period needed to run the contract, handle disputes, meet tax duties, and satisfy audit checks. After that, we remove or isolate data according to the rule that applies.

Change Requests

If your name, phone number, or address changes, send the request through support. We may ask for proof, then update the account once the record matches and the earlier details no longer need to stay visible.

Access Checks

When a request looks unusual or a payment path does not match the account details, we can pause access until the check is done. That pause protects the terms, the account, and the record trail.

Contact Rights

You may ask for a copy of the current wording, the date of the latest change, or the route for closure. We point you to the right channel and keep the reply attached to your account.

Check common terms questions

These questions cover access, records, updates, and contact paths so you can see how the terms work before you act. If your situation is different because local law, a document check, or a payment path changes the process, write to us and we will explain the next step in plain English. The same answer applies on mobile or desktop, and we keep the reply tied to your account for later reference.

You can open an account only where local law permits and only if the details you give are accurate. If a check fails, we may ask for more proof or keep access paused until it clears.

We post the updated text on this page and use your registered contact path when the change affects access, data use, or account actions. If you keep using the account after the update, the new wording applies.

Send the corrected detail through support and we will ask for proof if the change affects identity, contact, or payment routing. We update the record once the check is complete and the account matches.

Cookies help us remember your session, keep you signed in, and detect unusual account behaviour. The terms explain how we use them and which device data may be read while you move between pages.

We keep records needed for security, dispute handling, tax duties, and legal duties. Some data may stay after closure if the law or an audit trail requires it, even when normal access has ended.

Those rails follow the same account rules, so the payment path does not change the contract. We may verify the name on the account against the payment source before we process a request.

Use chat or email if you want a copy of the current wording, a record of past changes, or the closure route. We point you to the right step and keep the reply with your account.

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